My mom called me at work yesterday to let me know their home phone wasn't working. I called AT&T and reported a problem on their automated system. A recording told me their phone would be fixed "by April 22 at 8 p.m." I let her know what they said. I also told her to keep her cell phone turned on so I could call her back. She said, "That's a good idea!"
So this morning she called to let me know their phone was working again. She called AT&T herself this morning and told them she was 83 and the phone is her lifeline and she'd like it fixed as soon as possible. By golly, they fixed it! Hey, if you've got the hand, play it. She then told me she was turning off her cell phone.